Política de reembolso

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mymitisu@gmail.com.

Each refund or return request is individually reviewed based on the information and evidence provided by the customer. We reserve the right to approve or reject any refund or return request if it does not meet the conditions set out in this Refund Policy.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mymitisu@gmail.com.

If your return is accepted, we will provide you with instructions on how and where to return your package. The customer is solely responsible for all costs associated with the return, including but not limited to return shipping fees, shipping insurance, customs duties, import taxes, VAT (where applicable), and any other charges incurred during the return process, unless otherwise required by applicable law or the return is the result of our error or a verified manufacturing defect.

The customer is also responsible for ensuring that the returned package is securely packaged and adequately insured during transit. We are not liable for any returned items that are lost, stolen, or damaged while being shipped back to us.

Please note that the original shipping charges paid at the time of purchase are non-refundable, unless otherwise required by applicable law.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue.

For products manufactured using 3D printing technology, refund or replacement requests based on damage will only be considered when the defect is clearly evident and results from a manufacturing issue. Examples include, but are not limited to:

• Missing printed sections or significant printing voids that affect the product's intended use.

• Broken or cracked parts caused by a manufacturing defect.

Minor imperfections inherent to the 3D printing process, including visible layer lines, slight surface marks, small texture variations, or minor color differences, are normal characteristics of 3D printed products and are not considered manufacturing defects or valid grounds for a refund or replacement.

To process a claim, clear photographs showing the alleged defect must be provided for evaluation.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Additionally, products manufactured using 3D printing technology, including items that are printed and produced specifically according to the customer's request, order specifications, or selected customization options, are not eligible for refunds or returns due to changes of mind, ordering mistakes, or cancellations after production has started, unless the item arrives with a verified manufacturing defect as described above or there has been an error on our part.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that the 14-day cooling-off period does not apply to custom-made or personalized products, including items manufactured through 3D printing that are produced specifically according to the customer's request or specifications.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund request has been approved or rejected based on this Refund Policy.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at mymitisu@gmail.com.